Instead, consumers are urged to call Whirlpool's customer service team on 08 to check if their model is faulty. Although this site initially faced technical difficulties, it is now up and running again. Whirlpool does have an online model checker, where you can check faulty models. If you are worried your machine is faulty, unplug it immediately. Instead, it suggests owners still use their machines but at a minimised risk, by only doing cold washes at 20☌ or less. Moreover, at the moment, the company is not offering refunds for the affected machines to allow people to buy new appliances. Replacements or fixes for the affected machines will not begin until January 2020, meaning customers could be without use of their washing machines over the Christmas period. The recallĪlthough Whirlpool has initiated a recall, it has come under fire for its handling of the situation. ![]() The machines involved were on sale for just over five years (20) and about 20% of the total number sold are thought to have the defect. In December 2019, Whirlpool announced more than half a million washing machines under the Hotpoint and Indesit brands must be recalled due to a fire risk. One million fire-risk tumble dryers still in use.Here's everything you need to know about the affected dryers and washing machines and what to do if you think you own one. 79 fires are thought to have been caused by this fault in the affected machines. The affected machines pose a fire risk due to a component in the door-lock system which could overheat. Now, a fault has also been revealed in certain washing machines under the Hotpoint and Indesit brands. A fault in the dryers has been blamed for at least 750 fires over an 11-year period, and a huge 5.3 million appliances under the Hotpoint, Indesit, Creda, Swan and Proline brands were found to have the fault. This came after pressure from the government to issue a full recall notice. Whirlpool issued a recall notice for up to 800,000 faulty dryers in July, despite claims in June that the number of defective models stood at 500,000. ![]() This is in addition (although not connected) to the fault in tumble dryers that caused a huge recall earlier this year. Manufacturer Whirlpool has come under heavy criticism again due to a fault found in certain washing machine models that poses a fire risk.
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